Shipping

We are currently shipping products to USA and Canada only. All shipping fees are calculated at checkout based on your location. 

Requirements for Returns

• Obtain a return authorization: Return authorization number will be required before. Contact customer service in order to get the return authorization code generated.
• Provide proof of purchase: Please keep the receipt of the purchase with you in order to process any return. This proof of purchase will be required when returning the parts. We will verify the receipts and process the return accordingly.
• Restocking charges: Please note that a restocking fee will be charged if the product return is due to reasons other than damage to the product. Restocking fees on returned items will be deducted from your refund. Understanding these charges beforehand can help you make informed decisions.

Return Guidelines:

• Ensure parts are unused and undamaged: Returning the parts in unused and undamaged condition is required in order to process any returns. Avoid installing or using the parts if you intend to return them. Any signs of wear, damage, or alterations may impact our ability to accept the return.
• Include all components: If the parts were sold as a set or included multiple components, make sure to return all the components. This will ensure that we receive the complete product and avoid any discrepancies or complications during the return process.
• Return requests made after 45 days from the date of purchase will not be accepted. 

**Please note that Exchanges are not accepted.

Refund Request
To start a return, please contact us at info@vescaa.com.

Once your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@vescaa.com.

Damages and issues
Inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.